Know Before You Go
Got questions? We’ve got answers. Here’s everything you need to know before you arrive—so you can focus on relaxing, not overthinking
About your stay
Q: What’s the best room for me?
Looking for something cozy and private? The Gypsea Hut is perfect for couples
Coming with friends or family? Our Beach Bungalow or Beach Bungalow Family offers plenty of room to share
Still not sure? Message us—we’ll help you find the one that feels just right for you.
Q: What’s included in my room?
Each air-conditioned room comes with hotel-quality bedding, fresh towels and essentials like eco-friendly toiletries. Some rooms have private bathrooms, others share a luxe communal one — check the listing to be sure!
The resort is also monitored by cctv cameras and a security guard is present at night to ensure your safety.
Q: What time is check-in and check-out?
Check-in: 2:00 PM-6:00 PM
Check-out: 8:00 AM- 11:00 AM
Early check-in and late check-out are subject to availability — feel free to ask!
Q: Is breakfast included?
For our standard rate, breakfast isn’t included but we offer complimentary coffee by the beach to get your day started.
We also have bundled rate options – like our “Stay for Two with Silog Breakfast” for guests who prefer something more filling to start their day
Q: Do you provide toiletries?
Yes, we do! You’ll find thoughtfully curated, refillable toiletries in your room—just the essentials for a comfortable stay.
Q: Can I bring my kids?
We love little adventurers! Some of our rooms are better suited for couples, and we allow 1 child (up to 7 years old and below) to stay for free in all our rooms. Message us to double-check what works best
Q: Can we add an extra person?
To keep our spaces comfortable and aligned with room capacity, we’re unable to accommodate extra adults beyond the registered guests
We allow up to 1 extra kid (up to 7 years old and below) to stay free of charge per room booked. However, extra mattresses and other additional amenities are not included
Q: What kind of vibe can I expect at your resort?
Think laid-back beach energy meets boutique charm. We’re all about slow mornings, barefoot afternoons, and cozy, thoughtful spaces designed to help you unwind.
Most nights are peaceful and calm, but as with many coastal areas, occasional external sounds from neighboring properties or passing vehicles may be heard, especially on weekends and holidays.
We do our best to create a restful atmosphere within the resort, and we’re always happy to assist with room placement or earplugs for light sleepers
Booking and Payment
Q: How do I book a room?
Just click on the book now button on the upper right hand corner or book through your favorite OTA (like Airbnb, Agoda, or Booking.com). Choose your dates — any available discounts will apply automatically!
Q: Do you offer discounts?
Yes! We have special deals available exclusively on our website
Couples Deal
Stay for Two with Silog Breakfast – a bundled rate with breakfast included in our larger rooms. Perfect for couples who want more privacy, extra comfort, and a more luxurious stay.
We also offer a other discounted rate options depending on your needs:
Stay for 4 with Silog Breakfast – bundle rate with breakfast for 4 in our standard beach bungalow room
Non-Refundable Rate – lower price if you’re sure about your stay
Pet-Friendly Rate – special rate for guests in our gypsea hut bringing one small dog
Each rate already has a built-in discount, so you can choose the option that fits you best.
Q: Do you have more discounts?
We also have little games at the resort where you can get special gifts if you participate!
Q: Do you honor senior citizen or PWD discounts?
Yes we do — just let us know ahead and present a valid government-issued ID upon booking or check-in for verification. In some cases, we may ask for additional proof to confirm eligibility.
Please note that discounts only apply to our standard rate and cannot be combined with other ongoing promotions or discounted rates.
Q: How do I confirm my booking?
To confirm your booking, please settle payment within 24 hours using the xendit link sent to your email. Once payment is received, you’ll get a confirmation message.
Q: Can I reserve with partial payment?
We require full payment to confirm bookings. Don’t worry — once you reserve, you’ll have 24 hours to complete your payment
Q: What’s your cancellation policy?
If you cancel, 50% of your reservation is charged.
No-shows and last-minute cancellations (1–2 days before arrival) are non-refundable. Full Policy below
Cancellations and Changes
Q: Do you offer refunds if I cancel?
Cancellations are subject to a 50% fee. Please note we don’t provide refunds for no-shows, shortened stays, or partial cancellations
- Free cancellation if requested at least 14 days before arrival
- 50% cancellation fee for requests made 6-13 days before arrival
- Reservation payment is forfeited for requests made 1–5 days before arrival
A different cancellation policy applies for bookings made under promotions or discounts (More information below)
Q: What if the resorts cancel my booking?
If we need to cancel due to unforeseen events (like weather or emergencies), you can choose between a refund (minus service fees) or a free reschedule within 1 year.
Q: Can I reschedule my stay?
Yes! Here’s how rescheduling works:
- Free rescheduling if requested at least 7 days before arrival
- 50% rescheduling fee for changes made 3–6 days before arrival
- No rescheduling for requests made 1–2 days before arrival
- Rescheduling is allowed once and must be used within 3 months
Note: Once your new dates are confirmed, the reservation is final. Additional charges may incur fees and are subject to availability.
Q: Can I cancel or reschedule a discounted or voucher booking?
Promo bookings, vouchers, and discounted stays are non-refundable but transferable.
It can also be rescheduled once for free (at least 7 days in advance), subject to availability.
Missed stays or late cancellations will result in forfeiture of the promo or voucher.
Non refundable rates are non refundable, non-transferable and cannot be rescheduled regardless of any reason (including force majeure)
Q: Is there a grace period after booking?
Yes! You may cancel within 1 hour of confirming your booking for a full refund (minus a ₱200 service fee).
We also offer a one-time courtesy reschedule if requested within 24 hours of booking.
Q: How do I cancel or reschedule my booking?
All requests must be sent in writing via email or official direct message.
Cancellations and changes are only valid once we acknowledge and confirm them in writing.
Q: How are refunds processed?
Refunds are only issued after full payment and bank clearance.
We do not provide on-site cash refunds. Refunds are sent either through xendit or through mobile banking to the original payer and may take up to 7 days to process.
Food, Drinks and Corkage
Q: Is there food available at the resort?
Yes! Noga, our in house beach bar and lounge offers curated Asian-Fusion cuisine.
We’re open daily from 7:00AM – 2:00 PM & 4:00PM – 10:00PM. Last call is 9:00 PM
Q: Can I bring my own food or drinks?
You’re welcome to bring snacks and drinks! Just no cooking in the rooms, please. We’ve got a shared dining area where you can hang out and eat comfortably.
Q: Can we cook at the resort?
Cooking in or near the rooms isn’t allowed. We have a shared guest kitchen and dining area you’re welcome to use for a small fee
Starting July 2026, our guest kitchen will be undergoing renovations and will not be available. The shared dining area is still available to use for free if you’re bringing in cooked food. Please make sure to bring your own dining equipment
Q: Is there a corkage fee?
Small snacks are free of corkage.
Meals have a ₱500.oo/room corkage if you dine at the beach lounge. There’s no corkage if you dine at the guest dining area. Drink corkage is ₱800.oo/room.
For big food trays or celebrations, corkage will vary.
Kindly note that eating inside the rooms is not allowed to maintain cleanliness and prevent pests. Penalties will apply.
Starting July 2026, corkage for food or drinks will no longer apply. Outside food and drinks are allowed in the shared guest dining area but they are not permitted in the restaurant.
Amenities and Activities
Q: What kind of extras do you offer?
We’ve got fun add-ons like: These are coming soon. (Stay Tuned!)
- In Room massages
- Bespoke bonfire nights (snacks optional!)
- Barefoot & Creative painting sessions
- Dusk & Dine beachside picnics
- Suite Surprise – Celebration room setups with a free cake!
You can book these after your reservation — we’ll send you the add-ons menu.
Q: Is there mobile signal or WiFi?
Yes! We’ve got free WiFi for light browsing and messaging. Smart usually has a good signal, but it’s still a great time to unplug.
Q: Is there parking?
Yes, we have free on-site parking for guests.
Q: Can we bring a videoke machine or speaker?
To keep the peaceful beach vibe, we don’t allow videoke/karaoke or loud speakers. After 10 PM, we keep noise to a minimum so everyone can enjoy a restful stay(
Pets, People and Policy
Q: Are pets allowed?
We’re partly pet-friendly 
We have 2 rooms where 1 small, well-behaved dog is welcome. The rest of our rooms are pet-free to keep them allergy-safe and clean.
Q: Is there a curfew?
No curfew — but we ask guests to keep noise down after 10:00 PM so everyone can enjoy the peace and waves.
Our gates close at 11:00 pm at night
Q: Is smoking or vaping allowed at the resort?
For the comfort of all guests, Luna & Sol is a smoke-free resort. Cigarette smoking is not permitted in rooms or common areas. Penalties apply. However, vaping is allowed exclusively at our Beach Lounge.
Q: Can we do Karaoke?
For the comfort of all guests, Luna & Sol is a karaoke-free resort. If you’d like to do karaoke, we can recommend other places that allow this.
Q: Can we rent the whole place for events or retreats?
Yes, we host private stays, intimate weddings, and wellness retreats. Drop us a message and let’s make something beautiful happen.